Dated: 25 Aug. 21 Updated: 01 Oct, 23

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Introduction

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Site Assist Software Ltd and its affiliates (collectively, “we”, “us”, “our”, or “SiteAssist”) are committed to protecting your privacy. 

 

This Privacy Policy describes what Personal Data (as defined below) we collect from you when you use any SiteAssist online tools, platforms or services, including the SiteAssist mobile and desktop applications (collectively, the “Platform”) or when you visit www.siteassist.co.uk, www.siteassist.co or other SiteAssist websites, or otherwise interact with SiteAssist (for example, through customer service or support inquiries).  This Policy also describes how we use your Personal Data, who we share it with, how we safeguard your Personal Data, certain rights you may have with respect to your Personal Data, and how to contact us about our privacy practices.

 

Please read this Privacy Policy carefully.

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Overview

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This section provides a summary of the information provided in our full Privacy Policy below, which contains more detailed information regarding our privacy practices.

 

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at privacy@siteassist.co

 

We collect Personal Data and Anonymous Data from you when you use our Platform and otherwise interact with us. We also collect Personal Data and Anonymous Data through the use of cookies. For more information regarding our use of cookies, please see our Cookie Policy.

 

• “Personal Data” means any data that identifies you or that allows someone to identify you, including your name, address, telephone number, email address, and IP address, as well as other information about you that is associated with or linked to any of the foregoing data.

 

• “Anonymous Data” means data that is not associated with or linked to your Personal Data. Anonymous Data does not permit the identification of you or other individuals.

 

We do not collect any “special categories” of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or information about your health or genetic or biometric data).

 

We collect and use your Personal Data to administer the Platform and our business, improve the Platform and our other products and services, respond to your inquiries, manage our relationship with you, for compliance purposes, and to deliver relevant content to you, as further detailed in this Privacy Policy.

 

We rely on various legal bases under applicable data protection laws to process your personal data, including our legitimate interests, contractual necessity and as required by applicable law.

 

We do not rent, sell, or share your Personal Data with third parties, other than with select trusted third-party service providers, to comply with applicable law or the request of a governmental entity, in connection with certain corporate transactions, and in connection with litigation and compliance monitoring, as further detailed in this Privacy Policy.

 

SiteAssist is committed to protecting your Personal Data. We employ industry best practices to ensure the security and confidentiality of your Personal Data and to protect your Personal Data from unauthorised access and improper use.

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What type of information we collect

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We collect certain information from you when you use our Platform, access our website, or otherwise interact with us, as further described below. We also collect certain information about you through our use of cookies and other technologies, as further described below and in our Cookie Policy. This information includes both your Personal Data and Anonymous Data.

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1.Personal Data You Provide to Us.

We collect Personal Data from you when you access or use our Platform or otherwise interact with us. This information may include your first and last name, phone number, email and mailing addresses, professional title and company name. If you provide us feedback on our Platform or website, or otherwise contact us, we will collect your name and email address, as well as any other information included in your email or other correspondence with us.

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2. Personal Data Collected Via Cookies and other Technologies.

Information regarding how you access and use our Platform and/or website (e.g., browser type, access times, and Internet Protocol (IP) address) and your hardware and software is automatically collected through our use of cookies (a small text file placed on your hard drive) or other technologies and tools. This information is used to improve our Platform and website, make our products and services more useful to you, and for other business purposes. Please see our Cookie Policy for more information regarding our use of cookies.

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How we use your information
 

We use your Personal Data collected through your use of our Platform or website, or otherwise in your interactions with us for the following purposes.  The legal basis on which we rely to use your Personal Data for such purposes is also set out below.

 

• “Contact Information” includes your name, phone number, email and mailing address, professional title and company name.

• “Usage Data” includes information regarding time spent on our Platform or website, pages visited, links clicked, and the pages that led or referred you to our website

• “Browser and Device Data” includes your IP address, device type, browser type, geographic location and information about your operating system.

• “Marketing Information” means includes Contact Information and your communication preferences.

 

• Purpose/Activity: To administer and protect our business and our Platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

• Type of Data: ​Contact Information, Browser and Device Data

• Legal basis: Performance of a contract with you and your employer, Necessary for our legitimate interests, Necessary to comply with a legal obligation
   

• Purpose/Activity: To manage our relationship with you

• Type of Data: Contact Information, Marketing Information

• Legal basis: Performance of a contract with you and your employer, Necessary for our legitimate interests, Necessary to comply with a legal obligation
   

• Purpose/Activity: To provide, maintain and improve our products and services

• Type of Data: Contact Information, Browser and Device Data, Usage Data

• Legal basis: Performance of a contract with you and your employer, Necessary for our legitimate interests
   

• Purpose/Activity: To monitor and analyse trends, usage and activities on our Platform and website, and to improve our Platform, website, products and services and customer relationships and experiences

• Type of Data:

• Contact Information, Browser and Device Data, Usage Data, Marketing Information

• Legal basis: Necessary for our legitimate interests
   

• Purpose/Activity: To make suggestions and recommendations to you about products or services that may be of interest to you

• Type of Data: Contact Information, Browser and Device Data, Usage Data

• Legal basis: Necessary for our legitimate interests, Where required, we will ask for your explicit consent
   

• Purpose/Activity: For compliance purposes, including to respond to requests from law enforcement and other governmental entities, and in connection with litigation management and conducting internal audits and investigations

• Type of Data: Contact Information

• Legal basis: Necessary for our legitimate interest, Necessary to comply with a legal obligation
   

• Purpose/Activity: To conduct due diligence activities in connection with an actual or prospective corporate transaction

• Type of Data: Contact Information

• Legal basis: Necessary for our legitimate interest

 

 

Marketing

 

We may send you direct marketing communications to keep you informed of our products and services in which you might be interested. Where required under applicable law, we will only send such communications where we have obtained your prior consent, or based on our legitimate business interests where we have an existing relationship with you and we wish to contact you about similar products or services in which you may be interested. 

When you receive marketing communications from us, you will have the opportunity to opt-out by following the unsubscribe instructions provided in the email you receive from us or by contacting us at privacy@siteassist.co

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Creation of Anonymous Data

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We may create Anonymous Data from your Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyse request and usage patterns and to improve our Platform and our products and services. We reserve the right to use and disclose Anonymous Data to third parties in our discretion.

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Who we share your information with

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We do not rent, sell or share your Personal Data with third parties, except as described in this Privacy Policy.

 

In order to administer our business, website and Platform and provide you with our products and services, we may share your Personal Data between and among our affiliates. 

 

We may also share your Personal Data with trusted third-party service providers that we have engaged to assist us with our business operations (e.g., data hosting providers), as necessary for such third parties to provide services to us. Prior to sharing your Personal Data with our third-party service providers, we ensure that such third parties commit to protecting the security and confidentiality of your Personal Data. 

 

We may also disclose your Personal Data if we believe disclosure of your Personal Data is necessary to: (i) comply with applicable law or a request from a court, regulator, or other governmental entity; (ii) enforce our contractual rights and our policies, including in connection with investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, including suspected fraud or security issues; (iv) establish or exercise our rights to defend against legal claims; (v) to protect the rights, privacy, property or safety us, users of our Platform or other third parties; and (vi) to enforce our intellectual property or other legal rights.

 

Additionally, we may share your Personal Data with third parties in connection with an actual or contemplated corporate transaction involving SiteAssist, such as a merger, acquisition, divestiture, reorganization, financing or sale of our assets, as well as in connection with an insolvency, bankruptcy or similar proceeding involving us. Any entity that acquires us (in whole or in part) shall be permitted to continue to use your Personal Data as set forth in this Privacy Policy, but shall assume our rights and obligations with respect to your Personal Data, as described in this Privacy Policy.

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Transfer of your information

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We may transfer your Personal Data outside of your country of residence. Where we do so, we comply with applicable laws in relation to such transfer.

 

To the extent your Personal Data is subject to Regulation (EU) 2016/679 (the General Data Protection Regulation) (the “GDPR”) and we transfer your Personal Data outside the European Economic Area, such transfer will only be made in accordance with the GDPR and other applicable EU privacy laws.

 

For further information about the safeguards and derogations used for such transfers of your Personal Data, please contact privacy@siteassist.co

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How we safeguard your information

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We are committed to protecting the information you entrust to us and take great care in implementing and maintaining the security of our Platform and website and safeguarding your Personal Data. We employ industry best practices to ensure the security and confidentiality of your Personal Data and to protect your Personal Data from unauthorised access and improper use. Although we take reasonable steps to safeguard your Personal Data, unfortunately, the transmission of information and data via the Internet is not completely secure, and we cannot guarantee the security of any information or data transmitted to or through our Platform or website. Any transmission of information or data by you to or through our Platform or website is at your sole risk.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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How long we retain your information

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We will retain your Personal Data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by applicable law. For further information about how long we keep your Personal Data, please contact privacy@siteassist.com.

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Third-party websites

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Our Platform and/or website may contain links to other websites provided by third parties not under our control or affiliated with us. Please be aware that this Privacy Policy applies only to the use and disclosure of information you share with us through our Platform and website, or when you otherwise interact with us, and that third parties may have different rules regarding their handling of your Personal Data. 

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We are not responsible for any information you provide to a third party, including through any third-party website linked on our Platform or website.

 

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Your rights with respect to you to your information

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Individuals located in certain countries have certain statutory rights with respect to their Personal Data.

 

If you are located in the EEA, the UK or Switzerland, you have certain rights under the GDPR, including the right to:

 

• Access the Personal Data we hold about you;

• Correct any Personal Data we hold about you that may be inaccurate;

• Request that we delete Personal Data we hold about you, subject to certain limitations;

• In certain circumstances, restrict or object to us processing your Personal Data;

• Transfer the Personal Data we hold about you to another organisation (subject to certain conditions); and

• Withdraw your consent to us processing your Personal Data, where you previously consented to us processing your Personal Data but you no longer wish for us to do so 
   

If you wish to exercise any of these rights, please contact us at privacy@siteassist.co 

We will respond within the timeframes required under applicable law. When handling your request, we may need to request additional information from you (which may include Personal Data) to help us confirm your identity. This is a security measure to ensure that your Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Please note that if you do not provide us with this additional information, we may be unable to process your request.

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Minors

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Our Platform and website are intended for individuals who are at least 16 years of age. We do not knowingly encourage or solicit visitors to our Platform or website who are under the age of 16 or knowingly collect any Personal Data from anyone under the age of 16. 

 

In the event that we become aware that an individual under the age of 16 has shared any Personal Data with us, we will delete such information.

If you have any reason to believe that an individual under the age of 16 has shared any Personal Data with us, please contact us at privacy@siteassist.com.

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Complaints

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​Individuals located in certain countries may have the right to lodge a complaint with regards to how we process your Personal Data with your local data protection authority (in the United Kingdom, this is the Information Commissioner’s Office, which can be contacted in accordance with the means specified at https://ico.org.uk/global/contact-us).

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 Updates or amendments to the Privacy Policy 

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We reserve the right to amend this Privacy Policy from time to time, in our sole discretion. If we decide to change this Privacy Policy, we will post these changes so our users are always aware of what information we collect, how we use it, and under what circumstances we disclose it. 

 

The most current version of this Privacy Policy will always appear on our Platform.

 

If at any point we decide to collect or use your Personal Data in a manner different from that stated in this Privacy Policy at the time it was collected, we will notify applicable individuals. 

 

We will use your Personal Data only in accordance with the Privacy Policy under which the information was collected.

 

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How to Contact Us

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If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@siteassist.co.

 

You can also contact us at:

 

Site Assist Software Ltd

Company Registration Number: 13147495

Harben House, Harben Parade, 

Finchely Road

London

NW3 6LH